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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness by H. James Harrington | Goodreads
![Measurement is the first step that leads to control and eventually to improvement. If you can't measure something, you can't understand it. If you can't understand it, you can't control it. If Measurement is the first step that leads to control and eventually to improvement. If you can't measure something, you can't understand it. If you can't understand it, you can't control it. If](https://www.quotemaster.org/images/q/10774/1077482/i1.png)
Measurement is the first step that leads to control and eventually to improvement. If you can't measure something, you can't understand it. If you can't understand it, you can't control it. If
James Harrington - Vice President/ Financial Advisor - Ameriprise Financial Services, LLC | LinkedIn
![Closing the Communication Gap: An Effective Method for Achieving Desired Results (The Little Big Book Series): Harrington, H. James, Lewis, Robert: 9781466574885: Amazon.com: Books Closing the Communication Gap: An Effective Method for Achieving Desired Results (The Little Big Book Series): Harrington, H. James, Lewis, Robert: 9781466574885: Amazon.com: Books](https://m.media-amazon.com/images/S/amzn-author-media-prod/3fl4m28jntqvqdeku35ans4i2l._SY600_.jpg)
Closing the Communication Gap: An Effective Method for Achieving Desired Results (The Little Big Book Series): Harrington, H. James, Lewis, Robert: 9781466574885: Amazon.com: Books
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